Shipping and returns

Where we ship

We deliver to the United States, Canada, the United Kingdom, Australia, France, Germany, Italy, Spain, the Netherlands, Belgium, Portugal, Ireland, Austria, Luxembourg, Sweden, Denmark, Finland and Norway. We cannot serve other countries at the moment, which is why we do not offer them at checkout either.

Timing and steps

• Processing: 1-2 business days from your order.
• Delivery: 6-10 business days in total from when we receive the order.
• Tracking: you get the number by email as soon as the parcel is on its way.

If you order several mats, they may arrive in separate parcels. That is normal and it costs you nothing extra.

If we cannot ship within that window, we write to you. You can accept the new date or cancel for a full refund, and you do not have to give a reason.

Shipping costs

There are no shipping charges, whatever the order total. The figure you see at checkout is the figure charged to your card: we do not add sales tax, so nothing appears at the last step.

That expressly covers import duties and taxes as well: they are included in the price and you are not charged for them a second time on delivery. There is nothing to pay the carrier at your door, and no handling fee.

Returns and refunds

You have 30 days from delivery to send the mat back, wherever you are: that is our own policy. Customers in the United Kingdom also have a statutory 14-day right to cancel on top of it. The quickest route is the cancellation form, but a plain email to [email protected] works just as well. Returns are free, the refund goes back to the payment method you used, and depending on your bank it shows up after 5 to 10 business days. Full details are on the Returns policy page.

Damaged or incorrect package

Write to us within 14 days of delivery at [email protected], with a photo if you can. We send a replacement or refund the purchase price, and you do not have to send anything back if the product is unusable.